Named Patient Program in India: Behind the Team Supporting Medicine Access
What appears from outside is not exactly what happens inside. There’s something more to it. A team of distinguished experts work together to deliver streamlined drug import services via a legal network. Let’s take a closer look at distinct roles and responsibilities of each team member.
Client coordinator
Our client coordinator is the first point of contact who deals with the incoming medication request. He connects the dots, bringing the bigger picture into focus. His responsibilities include understanding and gathering the following details:
- Proper information on medication details
- Patient location
- Treatment plan
- Your treating healthcare professional
- Clarity on submitted information and missing information
He passes on this information to the next level of the NPS team.
Documentation team
Our dedicated documentation team verifies the information on submitted documents that aligns with the applicable program and jurisdiction. The following information such as the patient, your doctor, diagnosis, treatment rationale, diagnosis, treatment advice, consent requirements and regulatory submissions. These parameters vary depending on the country they are importing from and type of program.
For a Named Patient Program in India, accurate documentation is an important part of assessing the request and determining the applicable requirements for accessing a medicine that may not be commercially available in the country.
Compliance team
After reviewing the documents, our expert compliance team takes over the NPP request. They coordinate with the legal network and understand the regulatory requirements for the requested drug. They confirm the following guidelines before proceeding further:
- Country-specific access pathways
- Regulatory authorization
- Required documentation
- Import or export considerations
- Institutional requirements
- Reporting rules
For example: In the United states of America, a wide variety of access for the benefit of emergency health conditions has been launched that offers access to patients who are left with no alternative medication.
Sourcing team
Finding a medicine is not like the situation where you go to a local pharmacy and get it. In this world of fake medications, sourcing a medicine from another country requires a proper authorized source of the product dealer as well as the product. Sourcing doesn’t just deliver the medicine by connecting the source with the patient’s treatment location. This pathway gives challenges regarding the product quality. Our professionals coordinate with licensed manufacturers and suppliers and establish product availability, labelling, quantity, supply conditions, shipping requirements and timings.
As part of Named Patient Access, the sourcing team helps coordinate medicine availability and supply-related details while considering the requirements of the individual request.
Distributor team
Arkon’s Distribution professionals ensure the temperature requirements, valid import documentation, delivery timing and tracking, customs clearance requirements and destination delivery protocols before the starting of the import procedure. For that, they may have to constantly communicate with different department individuals. They include suppliers, pharmacies, importers, program coordinators, healthcare institutions.
Support team
Maintaining good communication between the various departments is proof of a responsible and trustworthy NPP team and that is where we truly don’t compromise. Our support team patiently updates our clients about even the smallest details, answers your queries before, throughout and even after the delivery. And it makes the process practically possible by facilitating cross-functional coordination.
For patients and healthcare professionals exploring a Named Patient Program India pathway, clear communication helps them understand the status of a request and the steps involved in the process.
Quality and compliance guardian
The quality and compliance department in Arkon Solutions has a role to play throughout the entire process that behaves like a safety layer. This team of ours gives precedence on product handling, documentation, traceability, distribution records, reporting requirements and product access program needs depending on the type of access program and the jurisdiction.
The patient may not see the entire NPP team but assumes the procedure with the sequence of NPP product request, its update followed by delivery of the medicine. But behind each request, there is a supportive team verifying the paperwork, navigating the product requirements, supply enquiry, logistics with optimal product temperature, connecting with the stakeholders and reviewing records. Forward this to the patients who need our support, we are happy to help you at Arkon Solutions.
